MobileSupport for SAMSUNG

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1. Screen Control

View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

2. Text Chat

MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

3. Simple Connection

Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

[Receiving Mobile Device Support - Customers]

1. Download, install, and then launch the ‘MobileSupport’ application.

2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.

3. Engage in real-time video support.

4. Close the application once video support session has ended.

* Android OS 4.0~6.0 Recommended

Rsupport的“ MobileSupport – RemoteCall”应用程序使支持代表可以远程访问客户的移动设备，以实时识别和解决问题。借助“ MobileSupport – RemoteCall”，支持代表可以提供安全可靠的支持，而无需客户访问支持中心。

[主要特征]

1.屏幕控制

实时查看和控制客户的移动设备，以协作识别和解决问题。

2.文字聊天

MobileSupport – RemoteCall的应用内聊天功能使客户和支持代表可以在支持会议期间方便地相互交流。

3.简单的连接

连接很容易。客户所需要做的就是输入支持代表提供的6位连接代码。

[获得移动设备支持-客户]

1.下载，安装然后启动“ MobileSupport”应用程序。

2.输入支持代表提供的6位数字连接代码，然后单击“确定”。

3.参与实时视频支持。

4.视频支持会话结束后，关闭应用程序。

* Android OS 4.0〜6.0推荐